Optimize operational costs with our cloud contact center
A cloud-based platform bundled with traditional telephony to boost your voice operations.
Reduce high infrastructure costs and scale your business faster with Talkio Hosted Contact Center
Eliminate the need for costly on-site hardware and complex setups. Talkio’s Hosted Contact Center gives you a flexible, cloud-based solution that grows with your business, enabling your teams to manage customer interactions efficiently, from anywhere, while keeping operational costs predictable and under control.
Exclusive features of Talkio IQ Contact Center Services
100% web-based solution
Say goodbye to office desks! Your agents, supervisors and managers can easily manage everything through their web browsers from anywhere at any time.
Real-time dashboard
Allows the Supervisor to have a unified view of KPIs and conversational insights to implement corrective measures in real time
Unified agent workspace
An agent friendly dedicated view of ongoing conversations, tracks and goals and tools so your team can collaborate effectively.
Why Choose Talkio IQ Hosted Contact Center?
One stop solution
No need to deal with multiple vendors for licensing, hosting, and usage; everything is managed end-to-end by Talkio.
Bundled pricing
With network and software on the cloud, you get reduced Total Cost of Ownership (TCO) with our pay per agent model.
Value added services
Enjoy additional services without separate activations, all managed seamlessly in one place.
Unified SLA
Talkio takes ownership of SLAs across the network and application layers, ensuring seamless coordination.
Mobile caller identification
Boost ROI with a 20% increase in pick-up rates.
High scalability
The Contact Centre Software on the cloud allows you to scale up or down based on seasonality and traffic requirements.