Optimize operational costs with our cloud contact center
A cloud-based platform bundled with traditional telephony to boost your voice operations.
Reduce high infrastructure costs and scale your business faster with Talkio Hosted Contact Center
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Exclusive features of Talkio IQ Contact Center Services
100% web-based solution
Say goodbye to office desks! Agents, supervisors and managers can easily. Manage everything through their web browsers from anywhere at any time.
Real-time dashboard
Allows the Supervisor to have a unified view of KPIs and conversational insights to implement corrective measures in real time
Unified agent workspace
An agent friendly dedicated view of their ongoing conversations, tracks and goals and tools to collaborate with co-workers.
Why Choose Talkio IQ Hosted Contact Center?
One stop solution
No need to talk to multiple vendors for licensing, hosting and usage – everything managed by Talkio end to end.
Bundled pricing
With network and software on the cloud, get reduced Total Cost of Ownership (TCO) with our pay per agent model.
Value added services
Benefit from other added services without needing to activate them separately for easier management.
Unified SLA
Talkio takes ownership of SLAs across the network and application layers ensuring coordination.
Mobile caller identification
Boost ROI with an increased pick-up rate by 20%
High scalability
The Contact Centre Software, on the Cloud allows scaling up or down based on seasonality and traffic requirements.